I.T Support Technician

ALISTAIR Group is one of East and Southern Africa’s fastest-growing service companies, providing a variety of self-delivered logistics solutions across several geographies, aimed with the vision to Make Africa Work Better! With core competencies in road freight, warehousing, commodity trading and operational hire of material handling equipment, the Group strives for continuous expansion of innovative ancillary services to grow the business vertically, complimented by a healthy dose of entrepreneurial flair. The business has gone from strength to strength, growing quickly in both its geographical coverage and variety of services offered to clients. In 2024, the group exceeded the 1000-employee mark and managed a fleet of well over 1000 trucks. With Alistair’s aggressive and exciting growth strategy, the Group is poised for significant further expansion and a greater impact in Africa.

Core Services:
▪ Freight Forwarding
▪ Clearance & Forwarding
▪ Energy Industry Support Services
▪ Equipment Rental
▪ Commodity Trading
▪ Integrated Solutions
▪ Warehousing
▪ Ocean Freight

Industries:
▪ Minding
▪ Oil & Gas▪ Agriculture
▪ Construction
▪ Explosives
▪ Renewables

Role Overview
The IT Support Technician is part of the Technology department and is primarily responsible for inbound support tickets/inquires and resolving internal customer issues quickly. This individual must have professionalism, patience, and a people first attitude, while attention to detail is a must.
This individual will be responsible for assisting internal team members and service technicians by providing hardware and software technical support, diagnosing issues, provide basic training, while providing a stellar customer experience.

Duties and Responsibilities

• Maintenance of all IT equipment used by employees in the course of their duties
• Maintenance of company e-mail system and accounts
• Assistance in installation and configuration of network devices (e.g.: routers, access points)
• Front-line technical support for various software and hardware issues
• Diagnosis of problems affecting IT equipment and/or Internet connectivity
• Follow-up and supervision of third-party service-providers when they are onsite.
• Provide basic training to new employees on how to utilize any IT equipment required
• Identification of ways to improve the service provided by the IT department to the company

Formal Training / Education / Experience

• Advanced Diploma, Bachelor’s degree or equivalent award from a well-known institution
• Certifications such as Google IT Support is a plus
   

Skills and Experience

• Minimum of 3 years IT Support experience required
• High-level of communication skills in English (Swahili or Afrikaans a plus)
• Ability to troubleshoot and solve problems quickly and without a high-degree of supervision
• Experience working at a technical support / help desk supporting a high number of employees at multiple locations
• Experience with Google Apps for Business (GSuite) required
• Experience setting-up, deploying, and servicing Microsoft Windows based desktops / laptops
• Experience setting-up and servicing mobile devices (e.g.: phones and tablets)
• Basic knowledge of networking configuration and maintenance
  • LAN/WAN
  • Wireless network setup and security
  • Experience with Ubiquiti devices a plus
• Experience with the installation and maintenance of GPS devices a plus
• Experience with the installation and maintenance of CCTV IP-based cameras a plus

Monday to Friday : 7:00am to 4:00pm
Sat: 09:00am - 1:00pm

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